• BMW
  • Jaguar
  • Land Rover
  • MINI

The Sharpe Collection

1010 28th St SE
Grand Rapids, MI 49508

  • Sales: 800-442-8755

Employment

Contact

The Sharpe Collection

1010 28th St SE
Grand Rapids, MI 49508

  • Sales: 800-442-8755

Hours

  • Monday 9:00am - 8:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 8:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed
The Sharpe Collection is looking for a Service Advisor
to join our team!

We offer competitive wages & benefits along with the opportunity for continued growth & education. 
Are you ready to join an internationally known winning team?

MINI of Grand Rapids is a member of the Sharpe Collection of Premium Automobiles team & provides a blend of outstanding leadership & a people-oriented culture.
We offer you a unique & professional work environment with continuous training. 

Would you like to become a member of the official MINI brand?

Summary:

Responsible for selling, identifying & documenting service, maintenance & repair service for customers.
Responsible for scheduling service to be performed. Day-to-day work with clients, technicians & management.


Requirements________________________________________________________


Essential Duties & Responsibilities include the follow. Other duties may be assigned

  • Works with customer& technician to identify required maintenance 
  • Performs road test of customer vehicles. 
  • Advises customers on necessary/suggested services.
  • Offers additional services & repairs to customers.
  • Computes cost of replacement parts & labor to restore vehicle to condition specified by customer. 
  • Estimates cost of mechanical, electrical or other repairs.
  • Enters itemized estimate on service order & explains estimate to customer. 
  • Schedules appointments with customer. 
  • Maintains Customer Satisfaction scores at or above designated standards.
  • Meets dealership's standards for repair/order production. 

Job Requirements
  • 1 Year Automotive Service Advisor experience preferred
  • Strong record of positive Customer Satisfaction results
  • Team-oriented
  • Valid Michigan driver's license with good driving record
  • Submit to & successfully complete background check & pre-employment drug test

Benefits Include

Our team members enjoy a positive working environment with opportunities for professional growth
through training & advancement from within the organization.

Out team members also enjoy benefit programs including:
  • Medical, dental & life insurance programs available for employees after 60 days employment.
  • 401(k) retirement plan with matching contributions after 1 year employment
  • Eligible for employee discounts on parts/service & new/preowned vehicle purchase.
  • Employee recognition programs.
  • Continued MINI training. 
  • Opportunities for career advancement.

If you are qualified and interested in this position, please send your resume along with a cover letter to our Service Manager, Ed Stormzand at estormzand@thesharpecollection.com 
No phone calls please.